Contact us

Please contact us through the forum below or at info@floofypooch.com and we will get back to you within one business day. 

Office Hours:

Monday to Friday: 9AM to 6PM EST

Saturday, Sunday, and Holidays: Closed

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product is unused.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Standard delivery usually takes around 5 to 10 business days. All orders ship with USPS and come with tracking information.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Return Policy

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

Fast Response

Email us anytime at info@floofypooch.com.